Your personal data When we say your “personal data”, we mean any information that identifies any person, that you provide to us once you subscribe to the application’s services, or that is contained in any other information that you provide to us (or that you authorise a third party to give to us on your behalf). Your “personal data” may also be contained in information that we collect about you in connection with your subscription and use of the Forage. When it comes to your personal data, we comply with our obligations under the General Data Protection Regulation and any other applicable data protection legislation.
Information you provide – Your personal data includes the information you provide, or that you authorise someone else to provide, when you sign up for an account or during a support enquiry about you and/or your organisation. Examples of this personal data include your name, your email address, employee names; and any correspondence when you contact us.
We do not collect or process special categories of personal data, as defined under GDPR. Also, we do not knowingly collect or solicit any personal data from anyone under the age of sixteen or knowingly allow such persons to register for Forage. Forage is not directed at children under the age of sixteen. In the event that we learn that we have collected personal data from a child under age sixteen without verification of parental consent, we will delete that information as quickly as possible.
Information we collect – We collect information about your website usage, to improve our service and to understand trends to enhance and customise content and advertisements. Some of this data may be “personal data”, where it identifies a person. Here’s the information that we collect and how we use it:
Information Others Provide to Us – We may receive information from others (e.g. Forage team members name and email address) that, as an organization Forage administrator, you have set up as a user. Additional team members set up as users of Forage will be required only to reset their initial password in order to use the application.
Payment Data We use Stripe to process payments for billing purposes and do not store full card payment card details natively within the Forage application other than the last 4 digits of the payment card for verification purposes. These details are encrypted and stored in Stripe and we refer you to Stripe’s terms and conditions with how this data is used.
We also store the Stripe customer ID/subscription ID in our database in order to correctly identify the customer and subscription details correspond with data passed via Forage’s integration with Stripe.
Keep in mind, however, it is your job to safeguard your password and account access. You must also ensure that you have obtained any relevant consents or permissions necessary for you to enter any personal data on behalf of additional users within your organisation.
Providing the Forage application – We use your personal data to enable us to register you and provide you with access to Forage. It will also enable us to contact you by email or post where necessary concerning Forage; to record your personal preferences; to personalise our services to you. It will also enable us to produce information you request as part of the services we provide. We may also validate your information (and, in some cases, match it against information that has been collected by a third party, for example Stripe) to check that the data we hold about our customers/users is accurate, consistent and current.
We may use third parties to assist us in providing Forage from time to time, and in those cases may pass on your personal and/or partial payment data to them. In such cases we will only share your data with third parties that we trust, and where there are assurances in place as to how they will protect the data.
Improving Forage – We will also use and analyse your personal data and partial payment data so that we can administer, support, improve and develop our business, customer service and the features of the Forage website and Forage generally. We may use third parties to assist us in doing these things from time to time, and in those cases may pass on your personal and/or partial payment data to them. We will only share your data with third parties that we trust, and where there are assurances in place as to how they will protect the data.
Contacting you for Marketing Purposes – We may use your personal data to contact you by email or post to let you know about our other Forage services, content, offers or product ranges which may be of interest to you. We will only use your data in this way where you have provided consent, we have legitimate business reasons for doing so, or where we are otherwise entitled by law to do so. If you would like us to stop providing you with such notifications, simply click the ‘unsubscribe’ link at the bottom of the emails or contact us using the contact details provided. Please note, this may take up to one working day to take effect.
We may contact you if the specific arrangement we have in place with a third party which impacts you is changing and / or coming to an end and to let you know what will take place next.
Cookies – We may further use, or permit selected third parties to use, your personal data to enable us to track and analyse Forage website traffic and visitor trends, improve your browsing experience and to personalise and enhance the content and advertising we display.
Legal Requirements – We may use your personal data to comply with any legal obligations to which we are subject. We may periodically check that the personal data we store for you is accurate. If you would like to update the personal data we hold about you, please login to your Forage account or contact us at email@example.com
We collect and use your personal data for a variety of reasons. We need some data to enter into and perform our contract with you and provide you with access to Forage – for example your contact details and other information requested during the Forage setup process. If you fail to provide such data we will be unable to provide our service to you.
Other information we collect because we have legitimate business interests, for example, in:
In some circumstances we may process your personal data because it is required for compliance with a legal or regulatory obligation.
You have the option within your account to share your data with people that you trust. We will not share your data with a third party unless you authorise it (as detailed in this policy).
We will share your personal and payment data with third parties in certain circumstances:
We may also share your personal and payment data with third parties:
We also utilise a number of carefully selected third parties to help provide our services to you. Examples of these functions include email, providing marketing assistance and data analysis, data management, handling card transactions and providing customer service. In choosing to work with any such third parties, we will always ensure that the security policies and confidentiality arrangements of those third parties adhere to the same requirements we ourselves impose and expect, as a minimum. No ownership rights to the data will be transferred to any third party.
The data that we collect from you is currently stored on secure UK servers using Google Cloud.
We only store your data for as long as necessary for the purposes of processing set out in this policy. When you cancel your account with Forage, you can either delete your data immediately, or we will automatically delete your data after a period of 8 years after the last date of inactivity in your account. We hold your data for 8 years as you may require it for legal or regulatory compliance purposes.
If you are signed up to marketing communications, cancelling your Forage account will cancel your marketing communication also.
To ensure the integrity of our systems and your data, we utilise various technologies to continually take secure, encrypted backups. Data remains archived within these backups and these are maintained according to our defined two-year data retention policy, after which they are removed.
You can also ask us for a copy of your personal data that we hold at any time
You have the option to request we delete all of your data at any time, using the by contacting Forage at firstname.lastname@example.org
You need to provide payment details to start your subscription and continue using Forage. This information is passed directly to our payment service provider (Stripe – https://stripe.com) over an encrypted link and is never fully stored on our system. We handle ongoing billing by passing a token to Stripe that identifies your account.
If you want to manage or disable cookies for the Forage application or any other site, you can do it by changing your browser settings. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.
We take security and privacy seriously. We will endeavour to take all reasonable steps to keep your personal and payment data secure once it has been transferred to our systems. We adopt appropriate, industry standard data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction.
Where we utilise third parties to help provide our services, we will always ensure that the security policies and confidentiality arrangements of those third parties adhere to the same requirements we ourselves impose and expect, as a minimum.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Forage application, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Please note that the internet is not a secure medium and although we will do our best to protect your data, we cannot guarantee the security of any data transmitted to the Forage application or through Forage itself. Any transmission is at your own risk.